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To help you in your search, we have shortlisted the five best live chat support plugins for your WordPress site.
Integrating a live chat tool on your WordPress website will bolster its functionality. Today, customers look for interactive communication platforms when they reach out to businesses. Hundreds of live chat plugins are available, but choosing the right support plugin for your WordPress website is vital.
These plugins' interactive edge goes a long way to refining your customer’s experience. Around 67% of eCommerce customers abandon their carts due to inadequate interactive tools. With these features on your site, you can deliver a personalized experience to your visitors. This is also likely to enhance conversion rates.
To help you in your search, we have shortlisted the seven best live chat support plugins for your WordPress site.
1. Acquire
Placed at the top of the list, Acquire is undoubtedly the best live chat plugin for your WordPress site. The best part is its ability to send automated messages according to predefined rules and its response features to conversations initiated by visitors. It eliminates the need for a human agent by asking visitors relevant questions and answering their queries.
Acquire is easy to integrate into your website; customers can reach you with voice calls, text, video chats, and so on. It works with all browsers, and users cannot share personal data.
Customers can also easily switch from voice to video and vice versa. The cobrowse feature allows users to navigate the website and input data. You can even use the video call and text messaging options simultaneously. It offers other options like profile management and live chat analytics as well.
2. HubSpot Live Chat
HubSpot Live Chat is a free tool, part of HubSpot’s free forever CRM.
With HubSpot Live Chat, you can easily customize your chat widget to match the look and feel of your brand. You can also create targeted welcome messages for different web pages or segments of your audience so you can connect with the site visitors who matter when they’re most engaged.
HubSpot’s Live Chat tool is fully integrated with a chatbot builder that you can start using for free — no coding required. Easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team can focus on the conversations that matter most.
And because HubSpot’s chatbot builder is seamlessly integrated with HubSpot’s free CRM, your bots can deliver friendlier, more personalized messages based on the information you already know about a contact.
All chat conversations will be automatically stored in HubSpot CRM and accessible by the team whenever they need to craft the perfect response.
3. Zendesk Chat
Zendesk Chat is a popular live chat plugin on WordPress websites. You can seamlessly install it on your website. The themes and layouts of these chat boxes are customizable. You can choose the theme that best suits your business's nature and customers' tastes.
Also, you can easily respond to messages through the external dashboard. It is even possible to access the chat in process. Businesses can review chat performances through the vital metrics integrated into the dashboard. Finally, you can track chat history to get an idea about the conversation in real-time.
While you may be dealing with hundreds of chats, you can only respond to one at a time. So this plugin will only serve your purpose if your website is small.
4. LiveChat
This is one of the leading live chat plugins for WordPress websites. Its ease of set-up and compatibility with all browsers makes it one of the best options.
The chat boxes offer professionally designed applications. These are stylish and attractive and make the platform look inviting. These also work well with mobile devices, laptops, desktops, and tablets. It is possible for agents to chat with customers regardless of their location.
You can interact with them even when you are traveling. You do not need to log in to your WordPress dashboard with this chatbot. There are a few options when looking for the best chatbots for WordPress.
Another striking feature of this plugin is that you can integrate survey forms before a chat session or after it is over.
LiveChat is compatible with several services, including Google Analytics, CRM software, Zendesk, email marketing services, and many more. Since businesses do not need to enter customer details into other systems manually, it saves a substantial amount of time. The loading speed of this plugin is very fast, which enhances the experience for visitors.
5. Olark
Olark brings you a full-featured solution for your WordPress website. It comes with several impressive abilities. However, you will need a handy widget to integrate it into your site. The most important feature of this plugin is its ability to generate timely chat reports.
Business owners can track chat frequency, customer satisfaction, and the responsiveness of the operator. The plugin also offers scope for several CRM integrations.
Besides that, you can set up rules for certain things, such as whether you want to show the chat box, hide it, or send messages automatically. You can also use the plugin to assign chats to pre-determined departments.
It allows help desk integration and group operators according to teams. It also lets business owners view the goods visitors view on the site and provides them with relevant information.
6. Tidio Live Chat
The Tidio Live Chat plugin is another popular plugin that you can use. It is easy to set up and run, and you can get these chat boxes in three designs, customizing them to suit your brand. Companies can also manage these chats by getting a dedicated iOS, desktop, or Android app.
If, for some reason, you are unable to continue with a chat, you will receive offline messages in your inbox. Likewise, if a visitor leaves a chat, you can still continue the conversation through email. This ensures you can engage customers even when they are inactive on your website.
7. ProProfs Chat
ProProfs Chat is a forever-free and popular WordPress plugin live chat tool known for its highly customizable chat windows and user-friendly interface. It provides a comprehensive live chat solution with many features, such as pre-chat forms, automated greetings, proactive chat invitations, canned responses, and post-chat surveys.
One notable feature of ProProfs Chat is its capability to seamlessly transfer chats to relevant agents/departments (both manually and automatically) with its intelligent chat routing. Support agents can also access stored chat transcripts to gain insight into customers' past conversations.
Its visitor tracking feature lets you identify prospects by their website behavior and activity, allowing you to send targeted messages for efficient lead generation. Additionally, when your customer support representatives are unavailable, ProProfs offers automated chatbots that can efficiently handle your support requests.
8. WeChat – WordPress Live Chat Plugin
WeChat – WordPress Live Chat Plugin is a handy and lightweight plugin that offers advanced features to improve customers’ chatting experience. Unlike other SaaS-based live chat plugins, it works completely within your WordPress environment without external dependency.
It ensures security and privacy by providing full control over your data, and the data can be managed only by the store owner, as it is served on your server exclusively. This robust plugin offers various widget customization options to fit your website theme.
AI integration using Dialogflow by Google helps to trigger automated responses for the customers’ queries right after they initiate a conversation. Easy monitoring and tracking of active website visitors will help reach customers from your side and initiate presale queries.
You can customize the chat header area, which has several options for attaching a file, sending the conversation history to an entered email ID, recording and sending videos, notifying the customer of satisfaction with the like and dislike buttons, etc.
Suppose you already use WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin for your customer support. In that case, you can easily integrate it for importing agents, converting customer queries into tickets, and much more.
Conclusion:
Live chat enables businesses to leverage customer service by bringing instant solutions to their customers’ problems. Prospective clients are able to communicate with a company in real-time, getting quick responses to their queries. You can eliminate buyer friction to a substantial extent by incorporating live chat plugins on your WordPress website.
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