Luke Fitzpatrick
Luke Fitzpatrick is a Forbes contributor and a guest lecturer at Sydney University—in his past, he worked for startups in both South Korea and Australia.
Modern healthcare marketing trends are all about connecting with your customers online and then intensely focusing on what these customers want. You should then provide it through the media that’s most accessible to them.
The world is embracing health and wellness at a scale never seen before. Increased focus on eco-friendly causes, sustainability, healthy eating, and fitness means people are more conscious of living a good lifestyle for themselves and everyone around them. And it’s no different in the marketing industry.
At the forefront of communications between brands and consumers, no industry picks up trends faster than the marketing industry. Food fads, lifestyle trends, living ethically — if the marketing industry doesn’t embrace these concepts before consumers do, brands miss out on a chance to connect with their target audience.
In our current state of the world, we’re seeing health trends dominate the marketing industry as consumers grow more interested in their health and wellness. Healthcare marketing is impacted by data security and privacy regulations, as these businesses are mandated to ensure HIPAA-compliant marketing to avoid unexpected violations and penalties.
Here are three examples of these trends that are happening right now.
Consumers are growing increasingly conscious of their consumption, and the marketing industry is listening. In the last few years, the industry has seen a "real shift in behaviors with consumers wanting to do the right thing with their shopping." If your marketing isn't responding to that increased consciousness, you could miss out.
The media is honing its focus on issues of climate change, obesity, and healthy. In response, people are increasingly interested in what they consume and how it impacts their health and the environment. For brands to have long-term success, they have to start marketing their products through the lens of the conscious consumer.
The conscious consumer doesn't just look at their own values and practices; they scrutinize the brands they consume just as much. In the age of social media, consumer engagement with brands is on the rise, and it's easier than ever for them to make or break a brand.
Higher engagement means a louder voice in expressing their opinions, so if consumers disapprove of a brand's practices, they will shout it loud and clear. An example is the consumer outrage after Coles supermarket reversed its plastic bag ban in Australia.
The Brands In Motion study found that the "vast majority" of consumers would "join in the public shaming" of a brand under attack. This means that marketing must be aligned with consumer values, and brands must self-regulate to identify potential issues before they arise and cause destruction.
It seems as though allergies and intolerances are becoming a food trend in and of themselves. Increasing consumers are shopping in supermarkets with dietary restrictions on everything from nuts and gluten to dairy and meats.
At the same time, more consumers are looking toward natural, organic, antioxidant, and cruelty-free products. In a sea of choices, the consumer with dietary restrictions is scanning shelves to quickly identify products they can eat — usually a small percentage of what’s available.
And brands are responding by packaging their products to reflect this increased desire for healthy foods by focusing on healthy consumer pain points.
Nutritional information has become a form of marketing that makes products stand out amongst the sea of processed, unwise, unhealthy food choices. The healthy consumer doesn't have time to read every label and ingredient, and sometimes a simple health claim is all it takes to be convinced a product is good for them.
Marketing and advertising agencies have always embraced the ‘work hard, play hard’ ethos. Now, this concept has become ingrained in the very culture of marketing itself. Late nights and 5 am starts to video conference teams across the globe are no strangers to agency life.
Neither is Friday drinks, team building days, free gym passes and indulging in freshly cooked catered meals. Marketers are working harder than before, especially with the addition of digital data and increased media channels. But they’re also rewarding themselves for their hard work more than ever before.
Marketing companies are selling the ‘work hard, play hard concept to create a work culture that embraces fun, creativity, and social connections as much as it prioritizes productivity.
It’s about building an atmosphere that makes people want to work in an office round-the-clock. When employees feel valued, they respond by working harder - and it’s been shown that the ‘play hard’ trend increases profit and productivity in companies overall.
While there was once a time that “healthiness” was frowned upon as being bland, boring, and dull, it’s fair to say that healthy living has its time in the spotlight.
Being health-conscious is more popular than ever before, and marketers need to embrace that trend to keep their brands front and center in the eye of the consumer. Whether it’s in the office or in the marketing strategy, feeding that “healthy living” trend is key to success.
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Luke Fitzpatrick is a Forbes contributor and a guest lecturer at Sydney University—in his past, he worked for startups in both South Korea and Australia.
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